Terms of service

Last updated on May 25, 2026.

The owner and operator of this website and of webstore is RoyalSiO2 OÜ, Bornhöhe tee 6, 11911 Tallinn, Estonia, registry code 17509742. RoyalSiO2 OÜ is the seller (later “Seller” or “We”) of the products offered at Royal SiO2 webstore (later “Products”). Royal SiO2 webstore is located at the address https://www.royalsio2.com, later referred to as “Webstore”.

1. GENERAL

These Sales terms together with our Privacy Policy, our Cookie Policy, specific instructions on Ordering, Payments, Delivery, Returns and Refunds pages, as well as any additional terms (including but not limited to campaigns or promotions and specific product restrictions) and information that may be provided to you for ordering Products (collectively “Terms”) are applicable to all purchases made on our Webstore.

By placing an order and making a purchase for products in the Webstore and you agree to these terms. If you refuse to accept them, you will not be able to order any Products from our site.

We reserve the right to make changes to these terms and conditions at any time. Every time you order Products from us, the terms and conditions in force at the time of your order will apply to the contract between you and us.

Any notices, disclosures, agreements and other communications relating to your use of the Webstore will be provided to you electronically.

We shall also have the right, without notice and without liability for compensation, to restrict or withdraw access to Webstore, remove elements from Webstore from use or restrict the use of certain functions and services of Webstore, in whole or in part.

These Terms do not affect your legal rights, which cannot be waived or limited by contract.

2. ORDERS

You can place an order and buy Products at the Webstore if you satisfy the conditions below:

- you are at least 18 years of age;
- you are the owner or authorized holder of a valid debit/credit card; and
- you agree to provide your real name and correct and complete address, phone number, email address, payment details and other required information.

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process.

The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an email, acknowledging receipt of your order and detailing the Products you have ordered (“Order Confirmation”). However, please note that this does not mean that your order has been accepted. Acceptance of your order and the completion of the contract between you and us will take place upon the dispatch of the Products ordered, at which time we will send to you an order dispatch confirmation email. We may choose not to accept orders for any reason or no reason. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

As our Product range is being constantly developed, we do not guarantee the availability of any Product advertised on the Webstore. We reserve the right, without liability or earlier notice to change, discontinue or make certain Product unavailable.

Please note that we may choose not to accept your order if Products are shown on the website but are not available/in stock. In such case, we will contact you directly as soon as possible.

3. PRICES AND PAYMENT

3.1. Prices and other charges
Except where indicated otherwise, the prices displayed for Products at the Webstore represent the full retail price listed on the Product itself in effect at the time of your order.

If your order is placed within the European Union, the price of the Product will be displayed including VAT or applicable taxes in the member state.

For the sale of used goods, a special VAT margin scheme is applied in accordance with the European Union Council Directive 2006/112/EC, Article 313.

For the sale of new goods, standard Estonian VAT applies, provided that the total value of such distance sales within the European Union does not exceed the annual threshold of 10,000 EUR in accordance with Article 59c of Council Directive 2006/112/EC. If the threshold is exceeded, VAT rates of the destination member state will apply.

If your order is placed from outside the European Union, the product price will be displayed excluding VAT. Your order may be subject to customs duties, import fees, taxes, and other charges, which is paid by the recipient of the goods or the buyer. You do agree and acknowledge that full payment of such fees, taxes or charges may be required for releasing the ordered Products from customs on arrival. The Seller will not determine or collect the above-mentioned fees, taxes or charges. Please contact your local customs office for more information.

Product prices do not include delivery charges and handling charges, which shall be calculated and advised to you separately at the Webstore checkout before you place your order.

Our Webstore supports currency € (Euro). We are not responsible for the exchange rate at which a bank charges its customer, or for any additional charges it makes.

Any refunds are made in the same currency that the order was placed.

If an error is discovered in the price of the Products that you have ordered, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may refund you the price paid for the product and require the return of any goods provided to you. The Seller will not refund any taxes, charges or other fees applied to the order by your country of residence, customs or authorities

The prices shown at the Webstore are applicable only to online shopping on this Webstore and we do not guarantee the same prices in our other stores or any third party stores. We reserve the right to change prices and terms of payment at any time without notice. 

3.2. Modes of payment
We accept only certain modes of payment, depending on the country of your billing. Please view the modes of Payments.

When placing your order, you will have to provide the relevant details for the chosen mode of payment and authorize the payment via your bank or another payment service provider. Unless otherwise provided in Payments, upon placing your order, we will require your card issuer or other payment service provider to place a funds provision on your card or other chosen method of payment. Your chosen mode of payment will be finally charged when your order is dispatched. We will not ship your ordered Products to you until your card issuer or other payment service provider has authorized the use of your chosen mode of payment for these purchases. Please note that payments made via online banking (if available) will be charged immediately.

We may use third party providers to process your payment, in which case you will be redirected to such third-party provider’s pages. Please note that any personal data processing by third party provider shall be governed by such third-party provider’s own privacy policy.

Please note that we reserve a right to cancel your order without prior notice if your chosen payment method cannot be debited.

4. DELIVERY

Deliveries are made only to the countries indicated under Deliveries and the Products will be sent to the delivery address or pick-up location provided by you in your order and as stated in the Order Confirmation.

The risk of the Products will transfer to you on delivery, assuming we have received payment in full for such product.

We encourage you to examine the delivery package and received Products as soon as possible after delivery and check that the delivered order is complete and that the Products are in good condition. In case the Products have been damaged in transportation or the delivery is incomplete, please contact our Customer Service.

We cannot be held responsible for delay or failure to perform, if the delay or failure to perform is caused by circumstances beyond its reasonable control (i.e., force majeure). We will take all reasonable steps to prevent and minimize the delay caused by such circumstances.

However, if for any reason we cannot deliver your order within thirty (30) days of your placing it, we will inform you as soon as possible and you will be entitled to a full refund to the method of payment used by you.

5. ORDER RETURNS AND REFUNDS

5.1. Returning your order
For all items ordered from our Webstore, you have a right of return during a period of 14 days from the day you receive your order. Please note that we will only process returns, replacements and refunds for Products purchased at this Webstore.

The right of withdrawal does not apply if the buyer is a legal person. 

All Products should be returned unused. To the extent permitted by applicable law, we will reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.

Note that we will not refund the return delivery costs except in the event that the Products received are damaged or incorrect.

Please note that for any returns of orders only product price paid in Webstore will be refunded, and the Seller will not refund any taxes, charges or other fees applied to the order by your country of residence, customs or authorities.

5.2. Returning an order if the Products received are damaged or incorrect
It is your legal right to expect to receive goods which comply with product description. If the Product(s) delivered to you are damaged or are not the items you ordered, please contact our Customer Service. Please note that you will be required to provide us with clear photographic evidence of the alleged fault or damage.

When the Products have been damaged in transportation, are otherwise defective or are not the items you ordered, our Customer Service will arrange for the replacement or refund of such Product(s). Replacements are only possible if we have the items in stock, in other cases you will receive a refund.

Please note that we will only refund any return delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer, unless otherwise confirmed by us in writing.

Please contact our Customer Service via email and include your name, order number and Products concerned. You can find the order number in the order confirmation emails we’ve sent you.

5.3. Refunds
As soon as we've received the product(s) back and validated the return, we'll process your refund. All refunds will be made by crediting the payment card originally used for the original purchase, unless otherwise explicitly agreed in writing. Any refunds are made in the same currency that the order was placed.

5.4. Our right to cancel your order
We have a right to cancel the contract with you if your chosen payment method cannot be charged or if we cannot deliver your ordered Products to you due to reasons dependent on you.

6. PERSONAL DATA

Any use of your personal data in the Webstore is governed by our Privacy Policy.

7. LIMITATION OF LIABILITY

All images, sizes and measurements as well as content and information are approximate, and offered at the Webstore “as is”. While we try to make sure that all Product information, such as sizes and measurements, is accurate, comprehensive and up to date in the Webstore at all times. Please note that actual colours that you see on your computer may vary depending on the monitor that you use.

Except for any legal responsibility that we cannot exclude in law or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that: were not foreseeable to you and us when the contract was formed (e.g. technical issues); that were not caused by any breach on our part; business losses; and losses to non-consumers.

8. CHANGES TO THESE TERMS AND SEVERABILITY

All the changes made in these Sales Terms shall become valid on the Effective Date.

If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be enforced to the largest extent permitted by respective applicable law. This shall not affect or impair the validity, legality and enforceability of the remaining provisions.

9. APPLICABLE LAW AND PLACE OF JURISDICTION

These Terms shall be governed and construed in accordance with laws of the country where the Seller is established.

We will try to resolve any disputes with you directly. If you and we cannot resolve a dispute using our internal complaint handling procedure, you may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: consumer-redress.ec.europa.eu.