Returns and Refunds

Can I return products that I ordered?

For all items ordered from our Webstore, you have a right of return during a period of 14 days from the day you receive your order. Please note that we will only process returns, replacements and refunds for Products purchased at this Webstore.

The right of withdrawal does not apply if the buyer is a legal person.

All products should be returned unused. To the extent permitted by applicable law, we will reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a store.

Note that we will not refund the return delivery costs, except in the event that the Products received are damaged when the Products have been damaged in transportation.

Please note that for any returns of orders only product price paid in Webstore will be refunded, and the Seller will not refund any taxes, charges or other fees applied to the order by your country of residence, customs or authorities.

If you wish to return items from your order, please contact our Customer Service for further instructions.

What if the products received have been damaged in transportation?

We're sorry for the inconvenience. It is your legal right to expect to receive goods which comply with product description. If the Product(s) delivered to you have been damaged in transportation, please contact our Customer Service. Please note that you will be required to provide us with clear photographic evidence of the alleged fault or damage. 

When the Products have been damaged in transportation, our Customer Service will arrange for the replacement or refund of such Product(s). Replacements are only possible if we have the items in stock, in other cases you will receive a refund.

When the Products have been damaged in transportation, we will reimburse your return shipping costs to the extent permitted by law, limited to the cost of the least expensive delivery method accepted by us, unless we have confirmed otherwise in writing.

Please contact our Customer Service at the email and add it your name, order number and products concerned. You can find the order number in the order confirmation emails we’ve sent you.

How long will my refund take?

As soon as we've received the product(s) back and validated the return, we'll process your refund. All refunds will be made by crediting the payment card originally used for the original purchase, unless otherwise explicitly agreed in writing. Any refunds are made in the same currency that the order was placed.